Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

How long have you been cleaning homes?

We have been providing professional house cleaning services since 2006.

Are you insured?

Yes. Queens of Clean is fully insured with 1,000,000 liability insurance to protect your home and to give you peace of mind.

What towns do you service?

We provide cleaning services for the greater Los Angeles County, The San Fernando Valley, and Ventura County

What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home free of charge.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new home.

Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys, clothes, shoes, and dishes.

Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two/three cleaners (same team) for each cleaning.

What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $200.00. The average cost for initial cleanings starts at $350.00. The average cost for one-time thorough cleanings starts at $200.00. Please note that larger homes will be at a higher rate.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 48-72 hours in advance. We'll try our best to move your visit to another, more convenient time or if you wish, cancel it altogether at a charge.

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. If for any reason you are not satisfied with your home cleaning, on your next visit we will address your complaint.

Do you offer house cleaning gift certificates?

Yes. You can purchase a cleaning gift certificate for just about any occasion.

How and when do I pay for my cleaning services?

We require a 50% deposit at the time of scheduling which would be credited toward your service charge.